FAQs: Your Questions Answered

📦 Frequently Asked Questions (FAQs)

🌍 Do you ship worldwide?

Yes, We ship worldwide. No matter where you're located, we aim to deliver your order to your doorstep.(FAQs)

📦 Will my order be shipped in multiple parcels?

If your order is large or includes items from different warehouses, it may be shipped in multiple parcels. You’ll receive tracking info for each parcel.

🚚 How long will my order take to deliver?

Most orders arrive within 3–5 business days (Locally in Australia). International delivery times may vary depending on customs and local postal services.

💸 Will I have to pay any customs fees or duties?

We do our best to avoid additional charges, but customs fees or import duties (if applicable) are the responsibility of the buyer.

💳 What are my payment options?

We accept the following secure payment methods:

• PayPal

• Visa

• MasterCard

• American Express

🚚 What delivery options are available?

We currently offer standard shipping (free) on all orders. Express or priority shipping may be added in the future.

🔐 How secure is your site?

Your security is important to us.
We process payments through Stripe, a PCI Level 1 certified payment gateway. All transactions are encrypted and fraud-protected.

🛍️ Can I amend or cancel my order after placing it?

Please contact us as soon as possible. We usually dispatch orders within 1-3 business day, so we cannot guarantee changes. Double-check your cart before placing the order.

📩 Where is my order?

Once your order is shipped, you'll receive a confirmation email with tracking details.

🔍 How do I track my parcel?

Tracking details will be emailed to you. You can also visit our Order Tracking page linked on the homepage.

⏱️ When will I receive my parcel?

Domestic deliveries: 3–5 business days (Australia)
International: Delivery may take longer based on customs and country-specific delays.

🔁 Can I return or exchange an item?

Yes. We offer a 30-day return window from the date of delivery. Please refer to our Refund Policy for full details. If you're unsatisfied, contact us — we’re happy to help!

🧾 What if I receive a faulty or incorrect item?

We're sorry! Please contact us within 7 days of receiving your parcel using the ‘Contact Us’ form on our website. We’ll resolve the issue as quickly as possible.

🛡️ Is there a warranty on products?

Yes, many of our products come with a manufacturer warranty. If you're unsure, feel free to contact us before purchasing for clarification.

📬 Can I change my shipping address after placing an order?

If your order hasn't been shipped yet, we’ll do our best to update the address. Contact us immediately with your updated details.